IT management
Human Resources on IT
Creating the organisation, selecting the team members and defining the roles. Running the team. Traingings.
Security
Antivirus, Spam detection, pen-tests, Firewalls, phising, social engineering, EDR (NDR, XRD)
Reliability
Backup planning (online / offline backups), disaster recovery, emergency planning (IT / non-IT)
Operating
performance monitoring, actions, service delivery, ITIL, Cobit, SLA, call center.